Refund policy

Effective Date: 05 June 2026

Welcome to FameOutfit.com. We are committed to providing our customers with high-quality men's and women's fashion products and an enjoyable shopping experience. This Return and Refund Policy outlines the conditions and procedures for returning products and requesting refunds for purchases made through our website.

By placing an order on FameOutfit.com, you agree to the terms and conditions outlined in this policy.

1. Company Information

Store Name: FameOutfit.com
Business Category: Men & Women Fashion
GST Number: 19CBLPR5100E1ZP
Business Email: fameoutfit2@gmail.com
Phone Number: 7679479181

Registered Address:
Apartia, Uttar Asda, Belda,
Paschim Medinipur, West Bengal, India
PIN Code: 721443

2. Our Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions described below.

We accept returns only for eligible products that meet the requirements mentioned in this policy.

To qualify for a return:

  • The return request must be submitted within 7 days of receiving the product.
  • The product must be unused, unworn, and unwashed.
  • The product must be in its original condition.
  • All tags, labels, packaging, and accessories must be intact.
  • The product must not show signs of use, damage, alteration, or washing.
  • The original invoice or proof of purchase must be provided.

Returns requested after the specified return window may not be accepted.

3. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or business reasons.

The following items are generally not eligible for return:

  • Innerwear and intimate apparel
  • Socks and hosiery
  • Customized or personalized products
  • Gift cards
  • Clearance sale items
  • Final sale products
  • Products marked as non-returnable on the product page
  • Items damaged due to misuse by the customer
  • Products without original tags or packaging

FameOutfit.com reserves the right to refuse returns that do not meet our eligibility requirements.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • A wrong item
  • A product with missing components

Please notify us within 48 hours of delivery.

Customers should send:

  • Order number
  • Product photographs
  • Packaging photographs
  • A brief description of the issue

These details can be sent to:

Email: fameoutfit2@gmail.com

Our support team will review the claim and provide appropriate assistance.

Failure to report damaged or incorrect items within 48 hours may affect eligibility for replacement or refund.

5. How to Request a Return

To initiate a return:

Step 1

Contact our customer support team through email.

Email: fameoutfit2@gmail.com

Step 2

Provide the following information:

  • Full Name
  • Order Number
  • Contact Number
  • Product Name
  • Reason for Return
  • Supporting Images (if applicable)

Step 3

Our team will review the request and respond with return instructions.

Step 4

Pack the product securely in its original packaging and prepare it for pickup or shipment.

Step 5

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the return request.

6. Return Shipping

Depending on the nature of the return, return shipping arrangements may vary.

If the Return Is Due To:

Our Error

Examples include:

  • Wrong product delivered
  • Damaged product received
  • Defective item received

In such cases, FameOutfit.com may bear the return shipping cost.

Customer Preference

Examples include:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong color
  • No longer wanting the product

In such situations, return shipping costs may be the responsibility of the customer.

Shipping fees paid during the original purchase are generally non-refundable unless the error occurred on our side.

7. Product Inspection Process

All returned products undergo a quality inspection before a refund, exchange, or store credit is approved.

The inspection process may include:

  • Checking product condition
  • Verifying tags and packaging
  • Reviewing signs of wear or damage
  • Confirming product authenticity

If a returned product fails inspection, the return request may be rejected and the product may be shipped back to the customer.

8. Refund Eligibility

Refunds are issued only after:

  • The returned item has been received.
  • The item passes inspection.
  • The return request complies with this policy.

Refund approval is at the sole discretion of FameOutfit.com based on product condition and return eligibility.

9. Refund Process

Once a refund is approved:

  • Customers will receive confirmation via email.
  • Refunds will be initiated using the original payment method whenever possible.
  • Alternative refund methods may be used if required.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Card issuer
  • Payment gateway

10. Refund Timeline

Typical refund timelines are as follows:

Payment Method Estimated Refund Time
Credit Card 5–10 Business Days
Debit Card 5–10 Business Days
UPI 3–7 Business Days
Net Banking 5–10 Business Days
Wallet Payments 3–7 Business Days

These timelines are estimates and may vary.

11. Exchange Policy

We may offer exchanges for eligible products under certain circumstances.

Exchange requests may be accepted for:

  • Size issues
  • Color exchange (subject to availability)
  • Defective products
  • Incorrect items delivered

Exchange approval depends on:

  • Product availability
  • Product condition
  • Compliance with this policy

If the requested replacement item is unavailable, a refund or store credit may be offered.

12. Cancellation Policy

Orders may be canceled before shipment.

To request cancellation:

  • Contact customer support immediately.
  • Provide your order number and contact information.

If the order has already been shipped, cancellation may not be possible.

In such cases, customers may need to follow the standard return procedure after delivery.

13. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Shipping and handling charges may be deducted.
  • Additional logistics charges may apply.
  • Refunds may be processed after the package is returned and inspected.

Repeated refusal of deliveries may result in future order restrictions.

14. Fraud Prevention Measures

To protect our customers and business operations, FameOutfit.com reserves the right to:

  • Verify customer information
  • Request additional documentation
  • Reject suspicious return requests
  • Limit returns from accounts showing unusual activity

Any misuse of the return system may lead to account restrictions or refusal of future services.

15. Store Credit Option

In some situations, we may offer:

  • Store credit
  • Discount vouchers
  • Replacement products

instead of monetary refunds.

Store credits may have expiration dates and specific usage conditions.

16. International Orders

If international shipping is offered, customers are responsible for:

  • Return shipping costs
  • Customs duties
  • Import taxes
  • Additional fees imposed by local authorities

International shipping charges are generally non-refundable.

17. Return Packaging Guidelines

To ensure safe transit, customers should:

  • Use original packaging whenever possible.
  • Include all accessories and tags.
  • Secure the item properly.
  • Avoid writing directly on product packaging.

Improper packaging that results in product damage may affect refund eligibility.

18. Force Majeure

FameOutfit.com shall not be responsible for delays in returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Government restrictions
  • Transportation disruptions
  • Labor strikes
  • Public emergencies

19. Policy Updates

We reserve the right to modify, update, or replace this Return and Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for updates.

20. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

FameOutfit.com
Email: fameoutfit2@gmail.com
Phone: 7679479181

Business Address:
Apartia, Uttar Asda, Belda,
Paschim Medinipur, West Bengal, India
PIN Code: 721443